You can pay by credit/debit card and via bank transfer.
Credit/debit card: londholm.com accepts the following credit & debit cards: VISA and Mastercard. All payments by credit or debit card are carried out via an encrypted connection, ensuring your details remain private and your payment is secure.
Bank transfer: You can also choose to pay by bank transfer. Our bank information can be found on the receipt page and also on the order confirmation which is automatically sent to your e-mail address when you have completed your purchase.
Not to worry, you can amend or cancel your order at any time, as long as we haven’t shipped it from our UK warehouse yet. This goes for all products, and it won’t cost you anything. If the order has already been delivered to you, you can use your return right. You can read about our return rights here.
At Londholm we are constantly reviewing our product offering and adding to it. To be kept updated on new product additions sign up to receive emails from us which will inform you of new products, special offers and on-line sales.
All of our furniture is made to the same specifications of the originals – a replica or reproduction is an identical copy of an original design. It is closely resembling the original concerning its shape and appearance. The same is true of the materials we use, such as genuine Italian aniline leather and English stainless steel. We can with confidence say that you won't be able to see any difference between our products and the originals.
Aniline leather is immersed in vats of aniline dye, which penetrates the hide so that the colour permeates all the way through it. Aniline leather receives no further treatment after dyeing, so it remains very soft and has a highly natural look. This natural look will improve with age and will create, over time, a wonderful patina.
Londholm is authorized to sell replica furniture as our business is located in England, where copyright laws are less strict than in other European countries.
However, if you are considering reselling your replica items and live outside of the UK, be aware that this would be subject to the trade laws in your country of residence and would therefore be prohibited.
For these reasons, you should not resell your Londholm products, or any other product bought from a replica dealer.
We always strive to deliver top quality, and are proud to say that our customers agree. We use only the best materials and the highest skilled craftsmen to recreate every unique piece, just as beautiful and sturdy as the original designers intended them to be.
If you, against all expectations, receive a faulty or damaged product we kindly ask you to contact our Customer Service via email. Please note that we do ask you to send photos of the fault/damage. This is because we are an online business only and we are not able to physically inspect the issue.
Londholm provides a three-year guarantee against manufacturing faults on all of its products. While we always try to replace defective products, we reserve the right to settle any complaint cases by refunding the product’s purchase price.
The originals are expensive because the manufacturers have to pay a licence fee to the designers or their estates and because they tend to have a longer, more complicated supply chain than ours. The fewer people and processes involved, the lower the costs. What's well known when it comes to expensive brands is that they Inflate their prices based on brand name prestige. Furthermore, we don't rent expensive high street showrooms to display our products. That's another reason why we can keep our costs down. Our products are made to the same standard as the originals, but we sell them for up to 90% off the original price and we have a 100% quality control.
No, not if you are an EU resident. For residents outside the EU, UK VAT is automatically deducted from their invoice. Once the products reach their country of destination, the local (national) VAT has to be cleared before the goods can continue on to their ultimate destination.
If you are buying as a business customer and are registered with a valid CBR/VAT number, you can be exempted from paying UK VAT. Once you complete your purchase, all you have to do is tick the box 'Company exempted from VAT'.
Many of our beautiful products are made-to-order for you, and quality takes time. We start producing the products when you order, then we check for quality and load them into containers and ship to the UK. Sailing alone can take 20-30 days, depending on weather. Once they have arrived in the UK we carefully offload and check the quality again. Then the furniture is ready for pick-up. Whilst the process takes time, we can promise that the quality is worth waiting for.
Once you’ve placed the order on our website you will be sent an order confirmation, stating what products you’ve purchased, the price you paid etc. Once the order is ready and a second quality check has taken place, you will be contacted and notified. If you have any questions or simply want an update in the meantime, you’re more than welcome to contact our Customer Service.
Yes you can. Select "pick up from our UK warehouse" as the delivery option on the checkout page and our warehouse will call you when your items are ready for collection. Our warehouse is located in xxx. Please note only customers with orders placed with us and approved for collection, can visit our warehouse and a prior appointment will be made by the warehouse with you to arrange a mutually convenient time.
It is still possible for customers outside the UK to order our products. When the order has arrived at our UK warehouse you will receive an email. It is the customer's responsibility to pick up the items or arrange delivery